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Terms and Conditions of Sale

WEBSITE TERMS AND CONDITIONS for www.lovetreeproducts.com

Please read this carefully. By using our site or submitting an order online or via email (and any subsequent orders) on this web site or via email you are agreeing to the terms that appear below.

You agree to purchase services and goods from Lovetree Products Limited subject to these Terms and Conditions.

For us to be able to supply you with important information relating to your order, we will need your email address. By registering with us you are agreeing that we can use your email address to supply you with such information.

Once you have purchased from us we would like to keep you informed and updated on our products. By opting in for our newsletter  you will receive email updates and news communications from us.

You can opt-out of email marketing communications from us at any time after you have signed up.

We will confirm acceptance of your order. This will be either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us. We may do both.  At this point the purchase contract will be made and we will supply the items to you in accordance with your order and these Terms and Conditions.

1. Unless otherwise notified to you in the confirmation e-mail it is not possible to cancel your order after it has shipped but you can get a refund when the item is returned.

2. If you require delivery outside of UK mainland and we can deliver to your country the charge will be £2.99 standard shipping rate to northern Europe.

2.1 If your order weighs more than 1kg we reserve the right to contact you with a bespoke delivery charge.

3.  Authority for payment will be requested from your card issuer at the time of your order. We may  ‘debit’ your card with the full price of your order at time of purchase or after we have delivered your shopping to you. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

4. We work hard with our suppliers to ensure the quality of our products, but mistakes sometimes happen. Please inspect the goods and let us know promptly , within 14 days, in writing, email or by phone of any problems with your order. We will usually ask you to return the items to us for inspection. Once received and inspected we will promptly and fully refund the price of any items that are damaged or faulty, or arrange for replacement goods to be sent out to you.

4.1 Subject to clause 4.2 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

4.2 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

4.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

4.4 We reserve the right to refuse further sales of our products to customers that have received a refund. We will not send out continuous replacements if we deem the products are not being used correctly.

5. We value your feedback, please let us know if you are unhappy with our service or products. You will find an e-mail link listed on our website in the “Contact Us” section.

6. All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through Lovetree Products Limited  and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on our website without our prior written permission. Lovetree Products Limited may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the  website.

7. Wholesale items are for sale on your own branded website or in your own store. It is forbidden to sell any wholesale or retail purchased Lovetree products limited items on any Amazon platform, Esty or any other third party website without written permission from Lovetree Products Limited. You will be given 24 hours to remove any listings discovered on third party sites. Failure to remove any Lovetree Products Limited  listed items on third party sites will result in legal action. You are allowed to sell the bags without any branding in your own store or website but you must get permission from Lovetree Products Limited to sell our items on third party websites such as Amazon or Ebay. 

8. Wholesale goods remain the property of Lovetree Products Limited until the balance of the order has been paid in full. Failure to pay outstanding balances will result in legal action to recover the goods and / or outstanding revenue. 

9. We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time. These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

DISCLAIMER
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

EXCLUSION OF LIABILITY
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

RETURNS

Lovetree Products Limited returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014:

This states that customers have 60 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to to cancel their order.

We can only accept returns on unused items with the packaging. Goods that arrive with us in an unsalable condition may be subject to a reduction in the refund value.

The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply.

Returns will be processed by us within 5 working days of receiving the returned items. The refund will then be processed by PayPal or Stripe in accordance with its refund policies.

Returns must be sent to the following address: Returns, 56 Monarch Drive Worcester WR2 6ES

LAW AND JURISDICTION

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

OUR DETAILS
Our business’s name is: Lovetree Products Limited
Private limited Company 
Company Registration Number: 10100337
Our business address is:56 Monarch Drive, Worcester, Worcestershire, England, WR2 6ES
Our contact details are: 07885405925 or support@lovetreeproducts.com